Refund Policy

 

Effective Date: [2025-01-12]

At AuraBrella, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely happy with your Rotating Umbrella Aromatherapy Machine, we offer refunds under certain conditions. Please read our refund policy below.

 

1. Eligibility for Refunds

To qualify for a refund:

You must request the refund within 30 days of receiving your order.

The item must be unused, in its original condition, and in the original packaging.

Proof of purchase (e.g., order confirmation or receipt) is required.

 

 

2. Refund Process

 

To request a refund, follow these steps:

1. Contact Us: Email our support team at [Insert Email Address] with your order number and reason for the refund.

 

2. Approval: Once we review your request, we will notify you if your refund is approved or denied.

3. Return the Item: If approved, you may need to return the product to our designated address. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

 

4. Refund Issuance: Refunds will be processed back to your original payment method within 5-10 business days after we receive and inspect the returned item.

 

 

3. Non-Refundable Items

 

The following items are non-refundable:

Products that show signs of use or damage caused by the customer.

Items purchased on clearance or as part of a final sale.

Shipping fees (unless the item is defective or incorrect).

 

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery. Provide photos or videos of the issue, and we will arrange for a replacement or refund at no additional cost.

 

 

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

Check with your bank or payment provider, as processing times may vary.

Contact us at [Insert Email Address] if you still have concerns.

 

6. Cancellations

Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible.

 

7. Contact Us

If you have any questions about our refund policy, please reach out to us:

AuraBrella

Email:  Support@AuraBrella.Store

Thank you for shopping with AuraBrella. We value your trust and satisfaction!