Frequently Asked Questions(FAQ)
Welcome to the AuraBrella FAQ page! Below are answers to common questions about our Rotating Umbrella Aromatherapy Machine and services.
Product Questions
Q: What is the AuraBrella Rotating Umbrella Aromatherapy Machine?
A: It’s an innovative device that combines soothing aromatherapy with a rotating umbrella design, creating a relaxing atmosphere in any space.
Q: How do I use the machine?
A: Simply fill the reservoir with water, add a few drops of your favorite essential oil, and turn it on. The umbrella rotates gently, dispersing a calming mist.
Q: Is it safe to use?
A: Yes, the AuraBrella is made with safety-certified materials and includes an automatic shut-off feature when the water runs low.
Order & Shipping
Q: How long does shipping take?
A: Shipping typically takes 6–10 business days, depending on your location. You’ll receive a tracking number once your order is processed.
Q: Where do you ship?
A: We ship to worldwide !
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placement. Contact us at Support@AuraBrella.Store for assistance.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused and undamaged products. For more details, visit our Returns Policy.
Q: How do I request a refund?
A: Contact us at Support@AuraBrella.Store with your order number and reason for the refund. Our team will guide you through the process.
Support
Q: How can I contact customer service?
A: You can reach us via email at Support@AuraBrella.Store. We’re here to help Monday to Friday, 9:00 AM – 6:00 PM (EST).
Don’t see your question here? Send us an email, and we’ll get back to you as soon as possible!